Cancellations, Rescheduling & Refunds

Order Cancellations:

• All cancellation requests must be submitted in writing to lisa@divinedough.com.

• Cancellations made more than 3 days prior to the scheduled pick-up or delivery date will be refunded in full.

• Cancellations made within 3 days of the scheduled pick-up or delivery date are non-refundable.

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Custom & Large Event Orders:

• Due to the preparation and planning involved, custom and large event orders require a minimum of 7 days’ notice for a full refund.

• Cancellations made within 7 days of the scheduled pick-up or delivery date are non-refundable.

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Rescheduling Orders:

• If you need to reschedule an order more than 4 days prior to the scheduled pick-up or delivery, the full amount paid may be applied to a new date, subject to bakery availability.

• If your event date changes within 3 days of your order, we will provide instructions for freezing your items to keep them safe until needed.

• Payment for rescheduled orders must be made within 24 hours of receiving the updated invoice in order to secure the new date.

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Thank you for your understanding and cooperation.